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Create Connection — transformative change
Susan Mackay, founder of Create Connection.

ORGANISATIONAL CULTURE, LEADERSHIP AND CHANGE

human connection changes how organisations work.

Create Connection works at the point where organisational intention meets human behaviour – helping turn purpose, values and aspiration into how people actually work together.

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FROM INTENTION TO PRACTICE

where our work usually starts ...

  • You have organisational values  – but they aren’t consistently visible in how people work.

  • Leaders and teams are navigating change, tension, or increasing complexity.

  • You want inclusion and neuroinclusion to become everyday behaviour, not another initiative.

  • Different ways of thinking need to come together around a shared goal or way forward.

That is the space Create Connection works in.

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WHAT BECOMES POSSIBLE

when people connect, organisations move forward.

When people understand what is changing, feel included and can contribute, better ways of working become possible: teams think together, decisions improve and change holds.

  • Abstract illustration of turquoise, orange, yellow and plum currents flowing towards one another and meeting in a shared open loop at the centre.

    thinking differently together

    Different perspectives lead to better thinking, stronger decisions and new possibilities.

  • Abstract illustration of a winding path climbing through layered turquoise and plum hills, marked by three coloured waypoints.

    change people understand and shape

    People understand what is changing, why it matters and how they can contribute.

  • Abstract illustration of four differently shaped turquoise, orange, plum and yellow forms growing on slender stems from shared ground.

    conditions for people to do their best work

    Leadership, systems and everyday practices enable different people and talents to contribute and perform sustainably.

Susan Mackay listening attentively to a fellow panellist during a public discussion

ABOUT CREATE CONNECTION

professional experience. human understanding.

Create Connection is an independent practice founded by Susan Mackay, based in Switzerland and working internationally.

Susan Mackay brings more than 30 years of international experience spanning communication, global health, organisational change and professional coaching. Her neurodiversity expertise and current MSc in the Psychology and Neuroscience of Mental Health add further depth to that experience.

More about Susan

What we help organisations with

four connected areas of work

HOW WE CAN WORK TOGETHER

The work rarely fits neatly into one box.

Approach

insight that leads to meaningful change

The work combines professional coaching, organisational experience and evidence-informed insight to help people understand what is happening and develop practical ways forward.

A continuous four-stage sequence: understand, connect, equip, then sustain, which continues as ongoing learning and reinforcement rather than an end point.

  1. Understand

    Listen closely and explore the organisational context shaping people's experience and behaviour.

  2. Connect

    Bring people, experiences and ideas together so better collective thinking becomes possible.

  3. Equip

    Translate insight into practical behaviours, questions, tools and ways of working.

  4. Sustain

    Embed change into everyday leadership, meetings, decisions and organisational practice.

IN PRACTICE

what the work looks like

from values on the page to culture in practice.

Culture is created through repeated behaviour: how people lead, listen, challenge, decide, collaborate and learn. Create Connection helps organisations make those intentions visible in everyday work.

  1. Purpose & valuesWhat the organisation stands for and is working towards.
  2. BehavioursIntention becomes visible in what people actually do.
  3. Ways of workingRepeated behaviours shape meetings, decisions and routines.
  4. Organisational impactThose patterns contribute to stronger, measurable results.
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Insights

ideas for more human and effective organisations

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CONTACT

what would you like to change about how people lead and work together?

If you are exploring a challenge involving culture, leadership, inclusion, collaboration or change, I would be pleased to hear what you are working towards.

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